Scope
This policy applies to codeshore.net, Codeshore-branded landing pages, lead forms, SMS programs, mobile apps, internal or client-facing web applications, AI-assisted experiences, and portals we operate or manage for project delivery, collaboration, support, or task management.
If a specific product, app, or portal has supplemental privacy terms, those supplemental terms apply in addition to this policy.
Information we collect
We collect information you provide directly, information generated through your use of our services, and limited technical information collected automatically.
- Contact and business details such as name, email address, phone number, company name, role, and project details.
- Communications data such as messages you send through forms, email, chat, MARKO, support requests, SMS, or client portals.
- Portal and app account data such as login credentials, profile details, project settings, task assignments, attachments, comments, and audit logs.
- Transactional or operational data required to provide apps, automations, portals, dashboards, integrations, or delivery workflows.
- Device and usage data such as IP address, browser type, operating system, referral pages, approximate location, pages viewed, and event or analytics data.
- Mobile or app permission data when an app legitimately needs access to features such as notifications, camera, file storage, or device identifiers.
How we use information
We use information to operate our business, deliver services, support clients, improve our products, and communicate with prospects and users.
- Respond to inquiries, proposals, demos, onboarding, support, and project delivery.
- Provide and secure our website, apps, portals, SMS experiences, and internal systems.
- Manage accounts, tasks, projects, comments, assignments, files, and workflow history within client portals.
- Send service messages, reminders, authentication messages, support updates, and other operational communications.
- Send marketing communications only where permitted by law or where you have provided consent.
- Analyze usage, improve reliability, debug issues, detect fraud, and maintain platform security.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
SMS and messaging disclosures
If you opt in to receive SMS or messaging communications from Codeshore, we may send conversational, support, operational, reminder, or limited marketing messages related to your inquiry, account, project, app usage, or service relationship.
Consent to receive SMS messages is not a condition of purchase. Message frequency varies. Message and data rates may apply based on your carrier plan. You can opt out at any time by replying STOP. You can request assistance by replying HELP or by contacting us at the email listed below.
We do not sell SMS consent data, and we do not share phone numbers collected for SMS with third parties for their own marketing purposes.
When we share information
We do not sell personal information in exchange for money. We may share information only as needed to operate our business, provide services, or comply with law.
- With service providers and subprocessors that help us host infrastructure, send messages, process forms, authenticate users, analyze performance, store files, or manage customer support.
- With project stakeholders or client-authorized users when information is part of a shared portal, project workspace, task system, or delivery workflow.
- With professional advisors, regulators, courts, or law enforcement when legally required or reasonably necessary to protect rights, safety, or property.
- As part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and legal safeguards.
Cookies, analytics, and similar technologies
We may use cookies, local storage, session technologies, analytics tools, and similar technologies to keep our services functioning, remember preferences, measure performance, and improve user experience.
Some tools are provided by third parties. Those providers may process technical data according to their own privacy terms. You can manage cookies through your browser settings, although some features may not function properly if you disable required cookies.
Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, comply with legal obligations, and enforce agreements.
Retention periods vary depending on the kind of data, the sensitivity of the information, contractual obligations, and whether the information is needed for active client work, security, or compliance.
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.
No system can be guaranteed to be completely secure, and you should use strong passwords, protect your credentials, and notify us promptly if you suspect unauthorized access to your account or portal.
International processing
Codeshore operates across jurisdictions and may process information in the United States, Mexico, or other countries where we or our service providers operate.
By using our services, you understand that your information may be transferred to and processed in countries with privacy laws that differ from those in your jurisdiction.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take reasonable steps to delete it.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information.
You may also opt out of marketing emails using the unsubscribe link in those emails, and you may opt out of SMS by replying STOP. We may still send non-marketing operational or service communications where necessary.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Material changes may also be communicated through the website, within an app or portal, or through direct notice where appropriate.
Contact us
If you have questions about this Privacy Policy, our privacy practices, or SMS communications, contact us at the email below.